Refund & Cancellation Policy
This policy governs refunds of amounts paid to Abeely. The only amount Abeely collects is the PRO subscription fee for service providers — 99 SAR monthly or 990 SAR yearly, see Pricing. The platform is entirely free for customers, so there are no customer payments to refund in the first place.
1. Cancellation
Subscriptions never renew automatically, so there is no commitment to unwind: unless you renew yourself, the subscription simply ends when its period expires and your account returns to the free tier. Stopping costs nothing, and your PRO access continues until the end of the period you paid for.
2. Full refund within 7 days
You may request a full refund within 7 days of payment, no reason required. Send your request through the contact channels in section 7 with the transaction number — it is on the activation receipt inside the app. The amount is returned to the same payment method you paid with, arriving within 7 to 14 business days depending on your card issuer's processing time.
Your PRO access ends when the refund is issued.
3. After 7 days
The remaining period is not refundable after 7 days from payment, as the service has already been provided. Your statutory right of withdrawal under the Saudi E-Commerce Law remains available in the cases that law provides for.
4. Cases that are always refunded
Regardless of the period above:
- You were charged and PRO was not active within an hour: we activate it or refund you in full.
- You were charged twice for one transaction: the duplicate charge is refunded in full once verified.
- A material service outage caused by us: the affected period is either extended or refunded, at your choice.
- We terminate your account for a reason other than your breach of the Terms while a paid subscription is active: the remaining period is refunded.
5. Your deals with stores
Abeely is not a party to any deal between a customer and a store, and its price never passes through the platform. Returning goods or services you agreed on with the other party — and refunding their price — is governed by your agreement and by the laws of Saudi Arabia, including the E-Commerce Law, not by this policy. Keeping the agreement and its details inside the platform chat documents it for both parties.
6. How to request a refund
- Send your request through the contact channels in section 7, with the transaction number and payment date.
- We reply within two business days at most.
- Once approved, the refund is issued directly from the payment gateway and reaches your account within 7 to 14 business days depending on the card issuer.
7. Contact
- Email: support@abeely.app
Full provider details are in the Terms of Service (section 13).
8. Where this policy sits
This policy is part of the Terms of Service (their section 8) and is read together with them, under the laws of the Kingdom of Saudi Arabia. If we change it, we notify you in-app before any material change takes effect. See also the Privacy Policy.